Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at eat-ranchpizza.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner consistent with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, signing up for our loyalty program, or otherwise interacting with Pizza Ranch, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please discontinue use of our services immediately.

If you have any questions or concerns about this Privacy Policy, please contact us using the contact information provided at the end of this document.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. We provide pizza, food, and related dining services to customers through our website and other service channels. Our contact information is as follows:

For all privacy-related inquiries, requests, or complaints, please contact us at the email address listed above. We will respond to all inquiries within the timeframe required by applicable law.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by Pizza Ranch through the following channels:

• Our website located at eat-ranchpizza.click
• Online ordering systems and platforms integrated with our website
• Email communications, newsletters, and marketing messages
• Customer loyalty and rewards programs
• Customer service interactions, including phone and email support
• Social media pages and interactions where we collect data
• Promotional campaigns, contests, and surveys

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third parties whose services you access through links on our website.

3. Information We Collect

We collect various types of personal information depending on how you interact with us. The categories of information we may collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, join our loyalty program, or contact us, we may collect:

• Full name — used to identify you and personalize your experience
• Email address — used for order confirmations, account management, and marketing communications
• Phone number — used for order notifications and customer support
• Delivery address and billing address — used to fulfill orders and process payments
• Date of birth — used to verify age eligibility for certain promotions
• Username and password — used to secure your online account

3.2 Payment and Financial Information

When you make a purchase on our website, we collect payment-related information. However, we do not store complete credit or debit card numbers on our servers. Payment processing is handled by trusted third-party payment processors who are compliant with the Payment Card Industry Data Security Standard (PCI DSS). We may retain limited transaction details such as:

• Order amount and transaction ID
• Last four digits of your payment card (for reference purposes)
• Billing address associated with the payment method
• Transaction date and time

3.3 Order and Transaction Information

We collect details about the orders you place through our website, including:

• Items ordered, quantity, and pricing
• Order preferences, customization options, and special instructions
• Order history and frequency
• Delivery preferences and timing

3.4 Usage Data and Online Activity

When you visit our website, we automatically collect certain technical and usage data, including:

• IP address — used to determine your approximate geographic location and for security monitoring
• Browser type and version — used to optimize website performance for your device
• Operating system — used to ensure compatibility and improve user experience
• Pages visited and navigation paths — used to understand how users interact with our site
• Date, time, and duration of visits — used for analytics and traffic monitoring
• Referring URLs — used to understand how users find our website
• Search queries performed on our website — used to improve search functionality and content
• Click patterns and interactions — used to improve user interface design

3.5 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, mobile, tablet)
• Device identifiers and hardware model
• Screen resolution and display settings
• Network information and connection type
• Mobile carrier information (if applicable)

3.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 9 of this Privacy Policy for detailed information about our cookie practices.

3.7 Communications and Customer Service Data

If you contact us via email, phone, or through our website's contact form, we may collect:

• Your name and contact details
• The content of your message or inquiry
• Records of correspondence and interactions
• Feedback, complaints, and review submissions

3.8 Marketing and Preference Data

With your consent where required by applicable law, we may collect:

• Marketing preferences and opt-in/opt-out status
• Survey responses and feedback
• Participation records in promotions, contests, or loyalty programs

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders
• Creating and managing your online account
• Sending order confirmations, receipts, and delivery notifications
• Administering our loyalty and rewards programs
• Responding to your inquiries and providing customer support
• Processing payments and managing billing

4.2 Improving Our Services and Website

• Analyzing website usage patterns to enhance user experience
• Identifying and fixing technical issues or bugs
• Developing new features, products, and menu offerings
• Conducting market research and customer satisfaction surveys
• Monitoring and improving website performance and security

4.3 Marketing and Communications

• Sending promotional emails, newsletters, and special offers (where you have opted in or where permitted by law)
• Personalizing marketing communications based on your order history and preferences
• Displaying targeted advertisements on our website and third-party platforms
• Informing you about new menu items, seasonal specials, and loyalty program benefits

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even after opting out, you may still receive transactional communications related to your orders and account.

4.4 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Detecting, preventing, and investigating fraud, abuse, or unauthorized use of our services
• Enforcing our Terms of Service and other agreements
• Responding to legal requests, court orders, and governmental inquiries
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public

4.5 Business Operations

• Internal record-keeping and business administration
• Accounting, auditing, and financial reporting
• Training customer service staff
• Business continuity and disaster recovery planning

5. Sharing Your Personal Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Business Partners

We work with third-party vendors and service providers who perform functions on our behalf and who have agreed to use your information only as directed by us and in accordance with this Privacy Policy. These providers may include:

• Payment processors — to securely process your credit and debit card transactions
• Delivery service providers — to fulfill and track your food orders
• Email marketing platforms — to send promotional communications on our behalf
• Web analytics providers — to analyze website traffic and user behavior (e.g., Google Analytics)
• Cloud hosting and data storage providers — to store and manage our databases securely
• Customer relationship management (CRM) providers — to manage customer interactions
• Fraud prevention and security services — to protect against unauthorized transactions

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal process, including:

• Compliance with a subpoena, court order, or other legal obligation
• Requests from federal, state, or local law enforcement agencies
• Regulatory investigations or audits
• Protection of our legal rights in litigation or dispute resolution proceedings

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and De-Identified Data

We may share aggregated, de-identified, or anonymized data with third parties for research, marketing, analytics, or other business purposes. This data cannot reasonably be used to identify you personally.

5.5 With Your Consent

We may share your information with additional third parties when you give us your explicit consent to do so.

6. Data Security

The security of your personal information is a top priority for Pizza Ranch. We implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

6.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure payment processing: Payment card information is processed through PCI DSS-compliant payment gateways. We do not store full card numbers on our servers.
• Firewalls and intrusion detection: We deploy network firewalls and intrusion detection systems to monitor and block suspicious activity.
• Access controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, protected by strong authentication requirements.
• Regular security assessments: We conduct periodic security audits and vulnerability assessments of our systems.

6.2 Administrative Security Measures

• Employee training on data privacy and security best practices
• Data access policies and internal privacy guidelines
• Confidentiality agreements with employees and contractors who handle personal data
• Incident response procedures in case of a data breach

6.3 Data Breach Notification

In the event of a data breach that affects your personal information and poses a risk of harm, we will notify you and applicable regulatory authorities as required by applicable U.S. state data breach notification laws. Notification will be provided in a timely manner and will include information about the nature of the breach, the data affected, and the steps we are taking to address it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) and the Federal Trade Commission Act (FTC Act).

7.1 Right to Know and Access

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which we collect it, the categories of third parties with whom we share it, and the sources from which we collected it.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will take reasonable steps to update your information upon verification of your identity and the accuracy of the correction.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may be required to retain certain data for legal compliance, fraud prevention, completing transactions, or other legitimate business purposes.

7.4 Right to Data Portability

Where applicable, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another entity where technically feasible.

7.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We do not sell your personal information for monetary compensation. However, if we share data with advertising partners in ways that constitute "sharing" under California law, you may opt out by contacting us at [email protected].

7.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit our use and disclosure of sensitive personal information (such as account login credentials) to purposes necessary to provide the services you request.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your rights under applicable privacy law.

7.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a request to us using the following methods:

• Email: [email protected]
• Website: eat-ranchpizza.click

We will verify your identity before processing your request. You may be asked to provide identifying information to confirm that you are the data subject or an authorized representative acting on their behalf. We will respond to verified requests within 45 days, as required by the CCPA/CPRA, with the possibility of a 45-day extension where reasonably necessary.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The following retention periods generally apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information. In some cases, where immediate deletion is not technically feasible, your data will be securely stored and isolated until deletion is possible.

9. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. By using our website, you consent to our use of cookies in accordance with this section.

9.1 Types of Cookies We Use

9.2 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of our website. You may also opt out of certain analytics cookies by visiting the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

For more detailed information about our cookie practices, please refer to our full Cookie Policy, which is available on our website at eat-ranchpizza.click.

10. Children's Privacy

Pizza Ranch does not target our online services to minors. In compliance with the Children's Online Privacy Protection Act (COPPA) and applicable U.S. laws, we do not knowingly collect, use, or disclose personal information from children under the age of 13 without obtaining verifiable parental consent. For our general website and ordering services, we require users to be at least 18 years of age.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete that information from our records. If you believe that we may have collected information from a child under the age of 18 without appropriate consent, please contact us immediately at [email protected] so that we can take appropriate action.

Parents and guardians who believe their child has submitted personal information to our website are encouraged to contact us to request deletion of such information.

11. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in other countries, and your data may be transferred to, stored, or processed in those countries as part of the services they provide to us.

If your personal information is transferred outside of the United States, we take steps to ensure that it receives an adequate level of protection in the receiving country, consistent with applicable U.S. privacy laws. These steps may include:

• Requiring third-party service providers to implement appropriate contractual data protection safeguards
• Verifying that recipient countries provide an adequate level of data protection
• Implementing data processing agreements with our service providers that include appropriate data protection provisions

If you are located outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our website and services, you consent to such transfer, storage, and processing.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. This section provides additional information about your California privacy rights.

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, phone number)
• Customer records (billing and delivery address, payment information)
• Commercial information (purchase history, ordering preferences)
• Internet or other electronic network activity (browsing history on our site, cookie data)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information (customer preferences, interests)

12.2 Categories of Personal Information Disclosed for Business Purposes

In the past 12 months, we have disclosed personal information to service providers for the following business purposes: order fulfillment, payment processing, analytics, email marketing, fraud prevention, and customer support.

12.3 Exercising California Privacy Rights

California residents may exercise their CCPA/CPRA rights by contacting us at [email protected]. We will respond to verified requests within 45 days as required by law. You may designate an authorized agent to make a request on your behalf by providing written authorization.

13. Federal Trade Commission (FTC) Compliance

Pizza Ranch is committed to compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be transparent, honest, and consistent with what we represent to our customers. We do not engage in deceptive data collection practices and provide clear notice about how your information is used.

If you believe that our privacy practices are unfair or deceptive, you may file a complaint with the FTC at https://www.ftc.gov/complaint or by contacting the FTC at:

14. Filing a Complaint with a Data Protection Authority

If you believe that Pizza Ranch has not handled your personal information in compliance with applicable privacy laws, you have the right to file a complaint with the appropriate authority. In the United States, relevant authorities include:

14.1 Federal Trade Commission (FTC)

The FTC accepts complaints regarding unfair or deceptive privacy practices by U.S. businesses. You can file a complaint at reportfraud.ftc.gov or call 1-877-382-4357.

14.2 California Attorney General (For California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's office:

14.3 State Attorneys General

Residents of other states may contact their respective state Attorney General's office regarding privacy-related complaints, as many U.S. states have enacted consumer privacy laws with enforcement mechanisms.

We encourage you to contact us directly at [email protected] before filing a complaint with a regulatory authority, as we are committed to resolving privacy concerns promptly and fairly.

15. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services. Pizza Ranch is not responsible for the privacy practices of these third parties. We strongly encourage you to review the privacy policies of any third-party sites or services you visit through links on our website, as their practices may differ from ours. This Privacy Policy applies only to information collected by Pizza Ranch through our own services and channels.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this Privacy Policy
• Post the revised policy prominently on our website at eat-ranchpizza.click
• Notify registered users by email when we make significant changes that materially affect your rights

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us. We are dedicated to addressing your privacy concerns in a timely and thorough manner.

We will acknowledge receipt of your inquiry and provide a substantive response within 30 days of receipt, or within the time period required by applicable law. For verified privacy rights requests under the CCPA/CPRA, we will respond within 45 days, with the possibility of a 45-day extension where reasonably necessary and upon notification to you.